Term and Conditions

1. Introduction

Enchanted Garden Sale (“we,” “us,” or “our”) operates the website gardendecoroffer.com, offering garden and home products to create magical outdoor spaces. Our products include Bird & Wildlife Supplies, Building Materials, Decorative Accents, Fencing, Grocery & Home items, Holiday Decorations, Insect & Pest Control, Kitchen essentials, Lighting & Ceiling Fans, Outdoor Decor, Outdoor Lighting, Pet & Wildlife products, and Watering & Irrigation systems.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not engage in any fraudulent activities or attempt to circumvent our security measures
• Be responsible for maintaining the confidentiality of your account information
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form binding contracts in your jurisdiction

3. Products and Services Description

We strive to accurately display our products, including their descriptions, images, and prices. However, we cannot guarantee that your computer monitor’s display will be perfectly accurate. All products are subject to availability, and we reserve the right to limit quantities.

Non-Returnable Items: For health and safety reasons, we cannot accept returns on:

• Insect & Pest Control products
• Grocery & Home consumable items
• Any opened or used products
• Personalized or custom-made decorative accents

4. Order and Payment Terms

Order Processing: All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you represent that you have the right to use the payment method.

Shipping Options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx, typically arriving within 10-15 business days after dispatch
• Free Shipping: For orders over $50, shipped via EMS, typically arriving within 15-25 business days after dispatch

Shipping Limitations: We deliver globally except to parts of Asia and some remote regions. Delivery times are estimates and may vary based on location and customs processing.

Order Acceptance: Your order constitutes an offer to purchase, which we accept by processing your payment and dispatching the goods.

5. Returns and Refunds

We want you to be delighted with your purchase. Our returns policy is designed to be fair and transparent:

Timeframe: Returns and exchanges are accepted within 15 days of receiving your item(s).

Conditions: Items must be unused, unassembled, and in their original condition with packaging and tags intact.

Process:

1. Contact our customer service at [email protected] within 15 days
2. Include your order number and reason for return
3. We will provide a Return Authorization (RA) number and instructions
4. Securely package the item using original packaging
5. Ship to: Enchanted Garden Sale Returns, 4656 Marie Street, GREENBRIER, US 72058

Refunds: Once received and inspected, refunds are processed within 5-7 business days to your original payment method. Original shipping costs are non-refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

Exchanges: Follow the return process and specify the desired replacement item. We will ship the new item once the return is processed, adjusting for any price difference.

Damaged or Incorrect Items: Contact us immediately at [email protected]. We will arrange a replacement or refund and provide a prepaid shipping label.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Enchanted Garden Sale or our suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

The “Enchanted Garden Sale” name and logo are trademarks belonging to us. You may not use these marks without our prior written consent.

7. Limitation of Liability

To the fullest extent permitted by law, Enchanted Garden Sale shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or personal information
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our service

Our total liability for any claims related to our products or services is limited to the amount you paid for the product(s) in question.

We are not responsible for any damages or injuries resulting from the misuse or improper installation of our products. Customers are responsible for following all product instructions and safety guidelines.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

By using our website, you consent to our collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the state where our business is registered. Any disputes shall be resolved through good faith negotiations, and if necessary, through the appropriate courts in our jurisdiction.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.