At Enchanted Garden Sale, we want you to be completely delighted with your magical garden finds. If for any reason you’re not satisfied with your purchase, we’re here to help make things right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. All returned items must be in their original condition: unused, unassembled, and in their original packaging with all tags attached.

How to Initiate a Return or Exchange

Please follow these simple steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. We will email you a Return Authorization Number and instructions
  4. Securely package the item(s) with the original packaging
  5. Ship the package to our returns address (provided with your authorization)
Please Note: Without a Return Authorization Number, we cannot process your return. Returns shipped to our address without authorization may be refused.

Non-Returnable Items

To ensure the health and safety of all our customers, we cannot accept returns on the following items:

  • Insect & Pest Control products (for safety and hygiene reasons)
  • Grocery & Home consumable items
  • Opened or used products of any kind
  • Items not in original condition or missing packaging
  • Personalized or custom-made decorative accents

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Process

For exchanges:

  1. Follow the same return process outlined above
  2. Clearly indicate the item you wish to exchange for
  3. We will ship your new item once the return is received and processed
  4. Any price differences will be charged or refunded accordingly

Return Shipping Address

Enchanted Garden Sale Returns
4656 Marie Street
GREENBRIER, US 72058

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Enchanted Garden Sale Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your order number]
Product Name(s): [Product name(s)]
Reason for Return/Exchange: [Please briefly explain]

Please send me the Return Authorization Number and instructions for proceeding.

Thank you,
[Your Full Name]
[Your Email Address]

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

We strive to make the returns process as magical as your garden shopping experience. If you have any questions, our friendly customer service team is always here to help!

Happy gardening,
The Enchanted Garden Sale Team